Each item is throughly inspected before shipping.
Shipping is charged based on the total weight of the order and displayed on the checkout page before order confirmation.
Your order will ship in secured packing by USPS. There are options for First Class or Priority Mail. Buyers decides the method and pays the cost accordingly. Items with free shipping will be sent USPS First Class.
All orders are normally shipped within 1 to 2 business days.
You can send the items back for refund within 5 days after receiving the package.
Shipping fees are non-refundable. Some products may incur a restocking charge.
You will need a return authorization… Use our contact form to tell us what the problem is and get a Return Authorization Code.
You must ensure that the items are not used and are in the original packing.
Buyer is responsible for shipping fees. Return items MUST include delivery Delivery Confirmation.
We recommend using a shipping service that provides tracking information such as USPS.
Some items such as clearance or custom order may not be returnable.
Due to the many variations in monitors and browsers, product lighting, product colors may appear different on different monitors.
Natural stones, for example, are products of nature. Therefore, variations in color, pattern, texture and veining must be accepted. These differences and variations in stone should be considered as the beauty of natural stone instead of flaws.
Purchaser acknowledges that natural elements including gemstones, bone, wood, leather, etc., vary in color, pattern, and texture. The actual product delivered may differ from the sample or picture(s) shown.
Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the exact color of the product being shipped.
We do our very best to make sure our product photos are as close to the exact product as possible, but cannot guarantee that what you see is an exact reproduction.